Why do I need a Jade Roller or a Gua Sha?
Jade rollers and Gua Shas have a lot of benefits–from sculpting, toning, and firming skin to boosting circulation, enhancing glow, reducing puffiness, minimizing fine lines, improving elasticity, detoxifying, and helping skincare products penetrate better.
But the key word here is lymphatic drainage. Your face (and entire body) contains lymph nodes. In a nutshell, think of lymph nodes as little filters for toxins. When you practice facial rolling you are literally removing toxins from under your skin’s delicate tissues.
The fluids under your skin and in your delicate facial tissue must be moved to your lymph nodes in order for proper filtration of bacteria and viruses. When there is an excess of fluids; blockages in the pores can occur, resulting in acne.
Why are there different stones?
Different crystals hold different energy healing vibrations. Listen to your body, see what you need then set your intention for taking care of your skin.
How do I use a Jade Roller?
After hydrating your skin to prep, follow these steps:
Neck: Start with the neck to open channels of circulation. Place the roller in the back at the top of your neck, and roll downwards along the sides. Then, move to the front and roll from the jawline down to the collarbone.
Cheeks: Place the roller in the middle of your face, and push it outward toward the sides.
Forehead: Roll from your hairline down to your eyebrow. Then, take the roller between your brows and pull it horizontally toward your temple and repeat on the other brow.
Eyes: Gently roll horizontally from the outer corner of your eye toward the inner corner and repeat on the other eye.
Use the smaller end for more delicate areas and harder to reach places, use the larger end for broad surfaces.
How do I use a Gua Sha?
Always start with a clean face and prep skin with a facial oil or serum.
Forehead: Keep the tool flat against the face and begin with the forehead. Gently but firmly scrape in an upward and outward motion from the eyebrows to the hairline.
Cheeks: Move to the cheeks and scrape in an outwards motion starting from the crease of the nose until the ear.
Jawline: Use the end of the gua sha tool with curves. Start from the chin and scrape until the ear. Gently massage the gua sha tool into the ear to release the tension.
Under-eye area: Very gently scrape the gua sha from the inner corner of the eye outwards to the temple. Because the area is so sensitive, it is important to only apply light pressure.
When should I use Jade Roller vs a Gua Sha?
Jade roller: Use it to reduce puffiness, sooth the skin, and to help absorb serums/face oils
Gua Sha: Use it to give yourself a lymphatic drainage massage, relieve facial and jaw tension, help lift and contour the skin
Can I use a Jade Roller and Gua Sha at the same time?
Definitely! Facial massage is such a powerful addition to your skincare routine.
How do I clean a jade facial roller and where do I store it?
After each use, use a soft microfiber cloth or cotton to wipe the jade roller clean.
For a deeper cleanse, dip the cloth into a bowl of soapy water (water + a cleanser) before wiping the jade roller. You can dry the jade roller using another dry cloth or let it air dry.
For an added cooling effect, the jade roller can be kept in the fridge.
Where can I purchase your product?
You can place your order through our website. If you need any help, please don’t hesitate to send us a message on Instagram or Facebook. We’re online and happy to chat Monday-Saturday, 10AM to 7PM.
How do I place my order?
Click on a Product Photo or Product Name to see more detailed information. Place your order by choosing the specification and quantity you want. Click ‘Add to Cart’.
Once you’re done shopping, click on the shopping cart icon (located on the top right of the screen) then click ‘Check Out’. Please enter the required information such as your complete name, delivery address etc. Before clicking ‘Place Order’, please check your order details carefully.
Oops! I made a mistake placing my order. Can you help?
We’re on it! If your confirmed order hasn’t shipped yet, we can make adjustments to the contents and shipping details. Simply reply to your order confirmation and let us know what’s going on. If you need to reach us proactively, contact us through Instagram. We will do our best to make it right.
What are the payment options?
We’re accepting online transfer/bank deposit through BDO and BPI, and PayPal.
For online transfer/bank deposit, please take a screenshot of your transfer confirmation or a picture of the deposit slip. Send it to us at email@example.com with your order number or reply to the order confirmation email.
Reminder: We need to receive your order number and deposit slip/transfer confirmation in order to process your order. The sooner you can send it to us, the sooner we can send your orders to you.
Shipping, Returns, Exchange
How do you ship orders and what are the rates?
We ship our packages via NEXGO, LBC, and Lalamove or GrabExpress for pick-up option. Rates will vary depending on your location and the quantity of your order.
Metro Manila – P210
Provinces – P210
Metro Manila – P80
Metro Manila (more than 2 rollers) – P110
When will my order be shipped?
Our shipping days are Monday, Wednesday, and Friday. Payment confirmation cut-off is until 10AM (Philippine Standard Time) only. For example, paid orders received after 10AM Monday will be shipped on Wednesday.
My order is shipped, when will I get the item?
This depends on your shipping location and choice of courier. Delays may unfortunately occur from time to time from the courier’s end but here’s the estimated time of delivery:
LBC (Metro Manila, 1-2 days; Provinces, 2-3 days)
NEXGO (Metro Manila 2-3 days)
How can I track my order?
Once your order has been shipped, we’ll be in touch as quickly as we can to provide you with a tracking number for you to monitor your order. You can go to the website of LBC or NEXGO to see the status of your package.
LBC Tracking Link:
NEXGO Tracking Link:
What’s the best way to ensure my order arrives on a specific date?
If you’re ordering for a specific event or date of delivery, we strongly recommend selecting the ‘Pick-Up’ as your shipping option. We can arrange for GrabExpress or Lalamove for Metro Manila areas.
What is your return policy?
We want you to love every aspect of your order. If there is an issue with your order, please send us a message within ten days of delivery. We accept returns or exchanges if the item is damaged upon receipt or if you were sent the wrong item.
Kindly note that returns must be in original packaging and shipping is non-refundable. The shipping fee for the returned item will be shouldered by the buyer.